Messages in FedEx ITD Retiree Breakfast Club group.
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Subject: ITD Trivia Quiz: Around the mid 1990's Dennis Jones was promoted to svp of ITD and he promoted Cynth ...
Jimmy Glenn Burk3/11/2013
ITD Trivia Quiz: Around the mid 1990's Dennis Jones was promoted to svp of ITD and he promoted Cynthia Spangler & Jon Ricker to VP's; Jon Ricker left to Bellsouth. DHJ required all his VP's to interview the 13 nominees to replace Jon.Question: Who was the consensus selection for the new VP?
Carl Wayne Hardeman3/11/2013
rob carter
Jimmy Glenn Burk3/11/2013
Carl's memory is quite good!
Carl Wayne Hardeman3/11/2013
DHJ would say you never have to make a decision. If you did all the preparation, the decision would be obvious.
Buddy Johnson3/11/2013
Ron carter
Rachel Wilkinson Harvey3/11/2013
Rob, and that is when he inherited me almost 20 years ago now.
Jimmy Glenn Burk3/11/2013
Rachel, what year was that?
Rachel Wilkinson Harvey3/11/2013
1993
Charlie Derrick3/12/2013
Hi Rachel!!
Subject: Belle getting some rest riding home from Pensacola in Mimi's lap.
Carl Wayne Hardeman3/11/2013
Belle getting some rest riding home from Pensacola in Mimi's lap.
Subject: Technical Trivia: Just before Ron Ponder left to go to Sprint as CIO/COO,, and the end of all Ponder ...
Jimmy Glenn Burk3/11/2013
Technical Trivia: Just before Ron Ponder left to go to Sprint as CIO/COO,, and the end of all Ponderamas ceased to exist....he made a Solomon like decision ..something like splitting the child to determine it's parents:FedEx was using 3 major computer vendors on projects for Unix computers...he decided to split future purchases between the field & Memphis. Who were the two favored computer vendors???
John Wilkinson3/11/2013
Was it Sun and IBM?
Jimmy Glenn Burk3/11/2013
Sun was one of the chosen ones, IBM was one of the three but not chosen. There is one more.
Gary Phillips3/11/2013
Certainly not Tandem?
Jimmy Glenn Burk3/11/2013
not tandem...although they did hang around quite a while for Intl customs apps and to concentrate Powership dial in calls
Charlie Derrick3/12/2013
Sun and HP
Jimmy Glenn Burk3/12/2013
Charlie is Correct! Sun for corporate because GOCC had a strong Sun presence and HP for the field, because we had just started changing all the DADS services from DEC to HP.
Charlie Derrick3/12/2013
Insider knowledge.
Subject: FedEx Trivia Question: Fred Smith and senior mgmt had tried to announce to employees any major decis ...
Jimmy Glenn Burk3/12/2013
FedEx Trivia Question: Fred Smith and senior mgmt had tried to announce to employees any major decision before it hit the newswire in the 1980's. As the company grew it was harder and harder to get to all the locations. When the Zapmail shutdown was announced....there were probably 30 different locations in Memphis to visit. FWS announced we've got to do something about this.....What did FedEx implement???
Marcie Littles Moss3/12/2013
FXTV
Jimmy Glenn Burk3/12/2013
Correct!
Marcie Littles Moss3/12/2013
YAY ME!!
Sammie Helton Butts3/12/2013
Dianne White shoulda known this one! She was voted "Mz FXTV of 1980 - 2000" (dates estimated).
Diane Conner White3/14/2013
More like 1990-2003!
Jimmy Glenn Burk3/14/2013
Diane, where you one of the anchors on fxtv?
Diane Conner White3/14/2013
No, although I wason camera when we implemented International FXTV. I worked in Tech Services and did maintenance planning, new installs and relocations. Worked closely with Steve Greer, Joe Hopkins and the Uplink engineers. Great job. I loved it.
Subject: Trivia Question: At the end of the 1980's FedEx had deployed over 40,000 DADS wireless terminals in ...
Jimmy Glenn Burk3/12/2013
Trivia Question: At the end of the 1980's FedEx had deployed over 40,000 DADS wireless terminals in FedEx trucks. The terminals were bought from a Canadian company called MDI. Motorola bought MDI, then later shut down production of the FedEx terminal, then told FedEx they had to buy at least 20,000 of the Motorola terminals the next year at 200% the cost of the MDI terminal...and this terminal had less functionality than what FedEx MDI terminal had.What did FedEx do?
Wade Waldrup3/12/2013
Designed our own?
Jimmy Glenn Burk3/12/2013
Wade is correct! Bruce Lindow's group had already designed the shell of a new Dads terminal, and had completed designing new electronics package. FedEx designed ,then manufactured with a company in Alabama, over 40,000 new terminals over the next few years to replace the about 20 year old Dads terminals. On deployment there were a few failures due to a modem board not being scored and but properly but after those were weeded out, it was very successful. FedEx would have bought the terminals from Motorola if they hadn't tried to price gouge FedEx and also set minimum limits of 20,000 units to purchase initially. Cost to manufacture was 1/5 the cost of buying Motorola devices.
Subject: FedEx Trivia Question: Around the late 1990's FedEx 1-Purchased a $10K souped up PC 2-Purchased a $1 ...
Jimmy Glenn Burk3/13/2013
FedEx Trivia Question: Around the late 1990's FedEx
1-Purchased a $10K souped up PC
2-Purchased a $100K software package and then
3-Paid $1M to modify the $100K software packageQuestion: Why did we do this?
Dan Elliot3/13/2013
Because Fred said so!
Jimmy Glenn Burk3/13/2013
from Winn Stephenson: Because we got sucked in by a clever vendor??
Jimmy Glenn Burk3/13/2013
answer is related to the FAA
Marcie Littles Moss3/13/2013
To help us communicate better with ground control?
Jimmy Glenn Burk3/14/2013
Answer: We did it because without doing it, all our Boeing 727s could have been grounded. The 727s were the bulk of the fleet, but by flying heavy freight vs passengers the design limits of the 727s were about maxed out. There was a certification program that modelled all components of an aircraft that would model all the stresses on all components. The FAA would approve the 727s to keep flying if we had that program modified to model every 727 and certify it. It relatively inexpensive investment to keep them in the air. FedEx always maintained aircraft to the highest extreme as started by Jim Riedmeyer. At the end of this year, all the 727's will be replaced.
Dan Elliot3/14/2013
Never knew! Interesting!
Subject: FedEx Trivia Question:
Jimmy Glenn Burk3/14/2013
FedEx Trivia Question:Name these 3 former FedEx SVPs:#1 AirForce Fighter Pilot in Vietnam, Thunderbird Wing commander, SVP FedEx, Chairman FAA, President Airbus USA#2 Air Force Pilot Vietnam, was shot down by missile & hung in a tree overnight before rescue, Thunderbird Pilot, FedEX SVP, COO American West Airlines, now retired#3 Grumman test pilot, had 1/2 wing fall off his fighter jet while flying at the Paris Air show, FedEx SVP, CEO of his own Logistics company, now deceased
Jim Bentley3/14/2013
McArtor, Mckinney, Mook????
Jimmy Glenn Burk3/14/2013
Jim B wins prize of the day....and for getting up before 9am
Jim Bentley3/14/2013
LOL, whats my prize?? haha
Jimmy Glenn Burk3/14/2013
Jim, I'll do what fedex does...we will set up a committee to study and pick prizes....haha
Subject: FedEx Trivia Quiz: At one time FedEx had over 100 flight attendants?
Jimmy Glenn Burk3/14/2013
FedEx Trivia Quiz: At one time FedEx had over 100 flight attendants?Question: About When & Why?
Buddy Johnson3/14/2013
Flying tigers had a passenger charter service
Jimmy Glenn Burk3/14/2013
Buddy is correct. We inherited a passenger service that mostly flew military personnel but was for charter. We operated the service a short while but I understand we shut it down when we started getting a lot of union demands.
Sonny Holman3/14/2013
I was going to say that!!!!
Charlie Derrick3/15/2013
They used to keep one of the passenger 747s in St Louis. I got a chance to go aboard.
Subject: FedEx Trivia Question: Answer as many of the following that you can:
Jimmy Glenn Burk3/15/2013
FedEx Trivia Question:
Answer as many of the following that you can:What was the original computer language for the following:a. COSMOS
b. Billing
c. DADS
d. Customer Automation
e. SuperTracker
Buddy Johnson3/15/2013
A. ACP
B. COBOL
C. ?
D. ?
E. ?
Carl Wayne Hardeman3/15/2013
ACP was written in assembler language AKA TPF.
Bob Higgins3/15/2013
a. 370 Assembler
Bob Higgins3/15/2013
b. Cobol
c. C
d. Basic
e. forth
Jimmy Glenn Burk3/15/2013
a. COSMOS-370 Assembler under ACP which Bob Higgins helped develop; later rewritten in mostly COBOL under IMS
b. Billing-COBOL on the Burroughs then the IBM mainframes
c. DADS -Macro Assembler under RSX11M on the DEC
later rewritten in C
d. Customer Automation- written in BASIC
later converted to C
e. SuperTracker -Forth
Subject: Video interview of FWS this week on FoxNews
Jimmy Glenn Burk3/15/2013
Video interview of FWS this week on FoxNews
Carl Wayne Hardeman3/15/2013
the gov bureau of economic analysis charts at 34 min mark are telling....
Subject: A new Retiree Resource Page has been added to fedexlegends.
Jimmy Glenn Burk3/15/2013
A new Retiree Resource Page has been added to fedexlegends.It consolidates tip, favorite travel links, discounts and retirement links that fedexr's might be interested in. If you want to share your tips or favorite links, send to JimmyB or just post on the ITD facebook site, or Yahoo fedexlegends group site, and your tips will be cross posted.
Subject: FedEx Fact: How time flies and goes full circle.
Jimmy Glenn Burk3/15/2013
FedEx Fact:
How time flies and goes full circle.About 32 years ago, my sister in law Margie married Scott. My 5 year old son Josh was in the wedding. My 2 year old son Jonathan was there too. Scott works for the MOCC @ FedEx. Jim Bentley was the professional photographer.About six years ago my son Josh married Cathy.
Josh is a programmer in the architecture group at FedEx.
Jim Bentley was the photographer.Last year my son Jonathan married Jane.
Jonathan is the Manager of Marketing's IT.
Jim Bentley was the photographer.There is no telling how many weddings, kids and family photos that Jim has taken of the FedEx families....and Jim's son Chris also works for FedEx..not sure who shot Chris' wedding
Subject: Fleet totals: http://www.planespotters.net/Airline/Federal-Express-(FedEx) ;this does not include th ...
Jimmy Glenn Burk3/17/2013
Fleet totals: http://www.planespotters.net/Airline/Federal-Express-(FedEx) ;this does not include the Cessna Caravans
Charlie Derrick3/19/2013
No Falcons?
Jimmy Glenn Burk3/19/2013
I don't think there are any falcons unless they kept some in the Corporate jet executive fleet.
Charlie Derrick3/19/2013
They've been all gone for awhile, but they were counting planes that were sold, retired or written off.
Jimmy Glenn Burk3/19/2013
Not sure if I've posted this article before but it's a discussion on What Happened to the FedEx Falcons : http://discussions.flightaware.com/charter-and-private/what-ever-happened-to-the-fedex-falcon-jets-t10207.html
Charlie Derrick3/20/2013
Sweet! I started in 1976. The fleet consisted of Falcons and the 'supplemental' fleet of rag-tag DC-3's, Beech 18's and practically anything with wings that would haul cargo but carried less than 7000 lbs payload
Subject: FedEx History, thru the Pilots eyes: https://crewroom.alpa.org/fdx/DesktopModules/ViewDocument.aspx? ...
Jimmy Glenn Burk3/17/2013
FedEx History, thru the Pilots eyes: https://crewroom.alpa.org/fdx/DesktopModules/ViewDocument.aspx?DocumentID=19085
Subject: FedEx Trivia Question: Parallel to launching Zapmail, FWS started a program to develop a bus sized d ...
Jimmy Glenn Burk3/18/2013
FedEx Trivia Question:
Parallel to launching Zapmail, FWS started a program to develop a bus sized direct broadcast system to replace the terrestrial network. Discussions began with NASA to launch the satellite which was to be designed by Hughes.Question: What would FedEx get, in addition to launching a satellite from NASA?
Deby Abbott Jolley3/18/2013
Did they take a FedEx package into space?
Carl Wayne Hardeman3/18/2013
A t shirt and coffee mug?
Jimmy Glenn Burk3/18/2013
Answer: If FedEx had contracted with NASA to launch the bus sized Hughes satellite, we would have gotten one slot to fly on the shuttle. Could have been a technician with the satellite, or an employee of Federal Express.
Jimmy Glenn Burk3/18/2013
..and maybe a coffee mug and t-shirt
Subject: Large Photo of Superhub...I think around 2002 http://www.airliners.net/photo/261983/L/
Jimmy Glenn Burk3/19/2013
Large Photo of Superhub...I think around 2002
http://www.airliners.net/photo/261983/L/
Subject: Facebook posting by Su Chang who was injured in bicycle accident with Gary Holmes, 1 year today(Mar ...
Jimmy Glenn Burk3/19/2013
Subject: FedEx Trivia Quiz to do at your leisure. Match as many as possible, some acronyms used for multiple ...
Jimmy Glenn Burk3/21/2013
FedEx Trivia Quiz to do at your leisure.
Match as many as possible, some acronyms used for
multiple projects thru fedex history. You may want to print this.a. POLARIS b. RED c. MARS d. GENESIS
e. DIAMOND f. DADS g. COSMOS h. ZODIAC
i. D01 j. MSDS k. ZAPMAIL l. COSMOS Squared
m. STAR n. SUPER o. PowerPad p. GOCC
q. COSMOS IIb r. COSMOS IIa s. COSMOS IIc__ 1983 Project to capture zipcodes from overnite letters
on a conveyor belt
__ Program to scan all packages at customer loc
__ mid 1980's project to scan airbills and send by satellite
to remote locations for data entry
__ Palm sized device developed for low cost Cust
Automation device by SIS
__ Capture airbills and dimension of packages and upcharge
__ Program to transmit customer letters in 1 hour
__ time card entry
__ Replacement of more powerful SuperTracker program
__ Integration of flight and operations data on one screen/unix
__ Mainframe app for central dispatching & Call Center function
__ Program to scan airbills at station & OCR overnite in MEM
__ Program to scan all packages @ station & HUB
__ System to dispatch drivers by computers in Vans
__ System that would proactively track packages on routes thru
FedEx system and know when they are misrouted
__ Early system to capture airbill info and key in Memphis
__ First system to put intelligent modems and system in Network
__ Proj Name to put overhead scanners in MEM and
capture zip code so keyers weren't needed.
__ System to consolidate info for HUB
__ Proj Name to integrate capture of all Package data before
midnite to plan flight and sort operations and deliveries*** disclaimer : I did this in 10 minutes from memory,
so descriptions were brief
Carl Wayne Hardeman3/22/2013
How about TLA?
Jimmy Glenn Burk3/22/2013
You got me on TLA...I remember TAC though
Carl Wayne Hardeman3/22/2013
Three Letter Acronym
Subject: Check out the 40 Fun Facts link on this page. (but I think there are actually 41 unless someone mis- ...
Deby Abbott Jolley3/21/2013
Check out the 40 Fun Facts link on this page. (but I think there are actually 41 unless someone mis-counted)
Subject: FedEx Trivia Answers:
Jimmy Glenn Burk3/22/2013
FedEx Trivia Answers:
Quiz Answers
i D01 -1982 Project to capture zipcodes from overnite letters
on a conveyor belt; Images were captured from overnite
letters and sent to keyers remotely to enter zip code;
project prototype was successful, but main contractor
went bankrupt during 1st phase installation. That is how
we inherited 2 Perkin Elmer computers to use in the Superhub.
q COSMOS IIb -Program to scan all packages at customer loc
Using SuperTracker to scan packages and transmit via
DADS or Smartbase for processing by COSMOSb RED- mid 1980's project to scan airbills and send by satellite
to remote locations for data entry; Poor regions of the country
like coal mining areas were envisioned for key locations; project
did not meet schedule and was the last of the projects to be
named a color.
s COSMOS IIc Palm sized device developed for low cost Cust
Automation device by SIS; code named Sally B after Jim
Barksdale's wife; it was successful, but prices of PC's had
dropped so fast, there were just a few hundred dollars diff
in buying one of these vs a fully functioned PC
j MSDS- Capture airbills and dimension of packages and upcharge
One of the most financially successful projects ever.
k ZAPMAIL- Program to transmit customer letters in 1 hour; not
a financial success. Volumes never went over 55,000 per day.
m STAR- time card entry and reportingo PowerPad- Replacement of the SuperTracker with more powerful dev.
Project championed by Winn Stephenson. Initially DGO wanted
to use a Palm, a Newton or anything off the shelf, but
eventually Motorola won the bid over Symbol
p GOCC-Integration of flight and operations data on one screen/unix
One of the first major Unix and router projects at FedEx. Used SUN.
g COSMOS - Mainframe app for central dispatching & Call Center functiond GENESIS-Program to scan airbills at station & OCR overnite in MEM
I believe the corresponding proj to scan the airbills in Memphis for
billing was DCI
r COSMOS IIa- Program to scan all packages @ station & HUB
First ever project to use bar codes for tracking packages. Used
the Norand HHT
f DADS - System to dispatch drivers by computers in Vans
A major project of the 80's championed by Jim Moore. It
put FedEx over 15 years ahead of UPS technology
l COSMOS Squared- System that would proactively track packages on routes thru
FedEx system and know when they are misrouted
a Polaris - Early system to capture airbill info and key in Memphisc MARS- First system to put intelligent modems and system in Network
Championed by Ancel Hankins to keep availability up in stations
h ZODIAC-Proj Name to put overhead scanners in MEM and
capture zip code so keyers weren't needed. SIS project to
increase capacity in the SuperHub. Proj cancelled when it
was decided to fix capacity in Mem
n SUPER- System to consolidate info for HUB; it used Tandem computerse DIAMOND- Proj Name to integrate capture of all Package data before
midnite to plan flight and sort operations and deliveries for the next day
Jim Gonka3/22/2013
Originally Zapmail was called Gemini
Subject: FedEx History: 737's
Jimmy Glenn Burk3/22/2013
FedEx History: 737's
Subject: Charlie Derrick > FedEx ITD Retiree Breakfast Club
Charlie Derrick3/23/2013
Jimmy Glenn Burk3/23/2013
I remember after a year of trying to get landing rights in just one city we were granted one right to land at Midway airport in Chicago. They decided to shut down the goal of a daytime passenger airline, to sell the 737s, and they offered the employees the opportunity to buy one of the many 737 seats. I thought about buying one, but couldn't figure out where my wife would let me put it in our home.....
Subject: For those of you who ever programmed, a Timeline of Programming Languages
Jimmy Glenn Burk3/24/2013
For those of you who ever programmed, a Timeline of Programming Languages
http://en.wikipedia.org/wiki/Timeline_of_programming_languages ----------------.
.and interesting history notesaround 1981 Chuck Deiotte who worked in COS, and had worked at Boeing, reviewed COSMOS under ACP and recommended that they put a version of Unix on the mainframe and start writing in C; no one took that seriously at the timearound the early 1980's Jim Barksdale made the decision to rewrite COSMOS from IBM assembly language under ACP to COBOL under IMS FastPath so that software changes could be done faster , & IT could keep up with the business changes.around 1983 approx, Jim Moore contracted w GDI to rewrite the DADS software in C under DEC's RSX-11M and then transfer the application to COSaround 1985 I think it was Jim Schmideke(Sp) who was MD over Automation mktg? hired Chuck(who had his own micro business in COS) to train the Automation group in Lattice C & to rewrite the BASIC application which was then running then on NEC APC's.Around the end of the 80's Chuck's replacement, Herman Derbort put out a recommendation for everyone to start using Modula -2(pascal type language) on all micro and minicomputers; no one did that thoughand I guess the next big change after the SUN/HP/IBM projects under C, was the migration to JAVA in the 90's
Subject: FedEx Trivia Quiz: In 2004 FedEx bought Kinkos for $________________?
Jimmy Glenn Burk3/25/2013
FedEx Trivia Quiz:
In 2004 FedEx bought Kinkos for $________________?and why did they buy it?
Buddy Johnson3/25/2013
Don't recall the purchase price, but FedEx bought Kinko's to qu ickly expand storefront access to the customer.
Jimmy Glenn Burk3/25/2013
Answers above are correct: FedEx paid $2.2B in cash and assumed $200M in Kinkos debt. UPS had bought Mail Boxes Etc in 2001 and had 4,500 retail sites. Buying Kinkos added 1200 sites to FedEx's customer service outlets, and Kinkos gave customers many more options to spend their money.
Subject: Added Added FedEx discounts links available on the internet
Jimmy Glenn Burk3/27/2013
Added
Added FedEx discounts links available on the internetHertz, Marriott, Alpa Hotel list, Corporate Perks
Subject: I didn't know there was a FedEx Ski Club... http://fedexski.twomorrow.com/
Jimmy Glenn Burk3/27/2013
I didn't know there was a FedEx Ski Club...
http://fedexski.twomorrow.com/
Subject: FWS: After graduation, Smith enlisted in the Marine Corps and served two tours of duty in Vietnam. A ...
Jimmy Glenn Burk3/28/2013
Subject: FWS system:
Jimmy Glenn Burk3/28/2013
FWS system:FWS used to talk about his system of processing paperwork. It was Keep it simple stupid or something like that. He would read it, trash it, file it or delegate it etc . It was similar to this process below:
http://zenhabits.net/steps-to-permanently-clear-desk/..but I've been in his office 5-6 times...and magazines and books were stacked everywhere. I don't remember piles of memos or paperwork, but certainly he is an avid reader and student of history.
Jimmy Glenn Burk3/28/2013
Cross posted from FedExLegends Yahoo Group:
from Jim Moore
Agreed as to the student of information.. 2 things I remember..
1. If Fred called you to his office to discuss something, you can bet he’s already had conversations with the most notable person in the industry…
2. If he has to stand up in the monthly ops meeting and describe a solution to your area of expertise, you better rethink your career..
Speaking of offices: Fred’s was reasonably represented with relevant “stuff” not just stacked but relevant and handy for reference,,, However, Jim’s office was immaculate. If you had a meeting with him.. Sharon, remember Sharon, would come in place a folder in front of him, he’d open it, we’d have our discussion, then meeting over, folder closed Sharon takes it away and the next meeting begins…. I admired that style, and while not for everyone, me, I strive to keep my office clear of clutter and functional
Subject: Interview in HR Management Report with Judy Edge http://www.hrmreport.com/article/Time-to-Deliver/
Jimmy Glenn Burk3/29/2013
Interview in HR Management Report with Judy Edge
http://www.hrmreport.com/article/Time-to-Deliver/
Subject: 10 Thing you did not Know about Fred Smith
Jimmy Glenn Burk3/29/2013
10 Thing you did not Know about Fred Smith
1. Frederick Wallace Smith was born on Aug. 11, 1944, in Marks, Miss. Smith's father, for whom he was named, was a businessman—founder of the Dixie Greyhound Bus Line and the Toddle House restaurant chain. He died when the younger Smith was 4 years old, but left the family financially well off.
2. As a child, Smith had Legg-Calvé-Perthes Disease, a birth defect that causes arthritis in the hips. He used crutches and leg braces when he was young but outgrew the condition by the age of 10, and by the time he was in high school, Smith was playing basketball and football.
3. Long interested in flying, Smith began piloting small planes when he was still a teenager.
4. While in high school, Smith and a group of friends started Ardent Records, a small recording studio, in a garage. Local rock and R&B acts began to record there, and after Smith left the company in 1962 to attend college, his friend, John Fry, expanded the business. Still in business today, Ardent became a nationally known studio where dozens of hit records by artists from Sam and Dave to the White Stripes have been recorded or mixed.
5. As an undergraduate at Yale University, Smith wrote a paper for an economics class in which he described a concept for overnight package delivery by air freight—very similar to what his company, FedEx, would later do. An often-repeated legend holds that his professor gave him a C for the paper, but Smith later admitted that he could not actually recall what grade he had received and had just guessed that it was his "usual gentlemanly C."
6. Smith was a member of the Skull and Bones secret society while at Yale. One of his closest friends in that group was John Kerry. Another Bonesman with whom Smith was acquainted was George W. Bush, who was also Smith's fraternity brother in Delta Kappa Epsilon. Years later, Smith said that because of his connections to the two men, he felt "kind of like the Forrest Gump of American politics."
7. After graduating from college in 1966, Smith enlisted in the Marine Corps and went to Vietnam as a second lieutenant. He served two tours of duty—one in the infantry and one as a pilot—and received a number of medals, including a Bronze Star, a Silver Star, and two Purple Hearts.
8. In 1971, Smith started the Federal Express Corp. He chose the name, in part, because he was hoping to get a contract transporting checks for the Federal Reserve system. He didn't get that contract but kept the name.
9. Smith played himself in the 2000 movie Cast Away, in which Tom Hanks played a FedEx employee who was stranded on an island.
10. An avid reader of history, Smith has said that he has learned more about business by studying history than from modern leadership books.
Dan Elliot3/30/2013
Interesting guy!
Subject: Photo: fedexlegends.info site
Jimmy Glenn Burk4/1/2013
Deby Abbott Jolley4/2/2013
Happy Birthday, Jimmy!
Subject: Interesting Tidbit-Changes - Customer Service
Jimmy Glenn Burk4/3/2013
Interesting Tidbit-Changes - Customer ServiceWhen FedEx originally began service, customers called a local phone number to dispatch a courier to pick up packages. The calls were answered at the local station. As volume grew, more employees were needed to answer the phone which became a nightmare to staff.Around 1979 FedEx started centralized call centers, and the local calls were routed to these major calls centers, which originally had 400-500 agents. The call center agents entered customer info into the COSMOS screens, which sent a dispatch message to that local station to dispatch the couriers. In 1980 the dispatch messages were sent directly to a DADS computer and forwarded over the radio links to the courier terminals in the vans. Later the local calls became 1-800-GOFEDEX instead of a local phone number.When I left FedEx in 2007 there were approximately 4,500 customer agents answering customer calls. There were distributed across 18 call centers in the U.S.By the end of 2013, these agents will be working from home using CISCO to route & manage the calls. About 90% are already working out of their homes.
Subject: I saw Jimmy Rowland at Lenny's in Collierville yesterday. Jimmy now works at Belden. He did many of ...
Jimmy Glenn Burk4/3/2013
I saw Jimmy Rowland at Lenny's in Collierville yesterday. Jimmy now works at Belden. He did many of the FedEx Corporate presentations and was one of the first to incorporate Macs, graphics, and video into presentations. He worked for Winn, Ron Ponder & Dennis Jones.
George Moore4/3/2013
Jimmy Rowland and I came back to MEM from LAX one night with Bill and Hillary Clinton on a Republic 727. This was after he was a govener and long before he was a president. I could only tell you about the conversations and what happend on this 3-4 hour flight off line, but it's one he and I will probably never forget.
Jimmy Glenn Burk4/3/2013
My Clinton story:
At the Officer/Dir meeting in Orlando, Brett Bonner & I got Five Star Awards for the MSDS project. That night buses were going to take everyone & families on an hour drive to Cape Canaveral to watch the Shuttle take off around midnite. I think they had 7 or 8 buses.
Ted Weise came to my room, congratulated me on my award and invited me to fly on the Corp jet with him to Cape Canaveral, instead of taking the bus. They had arranged to meet Hillary Clinton & the Women's U.S. Soccer team, who had just won the world championships I think.
I found out the jet was only for employees and I had my wife with me, so I thanked him, declined and told him I would go with Stephanie...and thus preserve my marriage.
He then found Brett and asked him.....Brett didn't hesitate...and went on the jet...where his wife went...I know not
The shuttle didn't launch due to a bad sensor that night...but Brett received an autographed 8x10 photo of himself & Hillary to proudly display.
It was a simple choice for me....Hillary or the wife
Jimmy Glenn Burk4/3/2013
Jimmy Glenn Burk4/3/2013
Occasionally FWS would address me as Dr. Burk...I never knew why,,, it might have been because I was an assoc professor at CBU for professional studies for a couple years.
I one meeting just after Ted Weise had been promoted to President of Federal Express, FWS addressed me this way.
Mr. Weise had his admin...call my admin to make sure he formally copied me on memos correctly, and wanted to know how I wanted to be addressed personally in meetings...he wanted to make sure he did the right thing.
My admin who was as professional as any person at FedEX said: 'He likes to be called Jimmy'
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